FAQS

DO YOU ARRANGE DELIVERY AND PICKUP OF THE FURNITURE / FLOORING HIRE?

Yes (A delivery or freight charge applies). We will deliver and pick-up your hire items. Delivery times are made between 7am and 6pm Monday – Friday. 

DO YOU DELIVER/ COLLECT EQUIPMENT AFTER HOURS?

Yes, delivery outside normal business hours and weekends can be arranged but would incur extra delivery and labour charges.

IS IT OKAY IF WE ARRANGE OUR OWN PICKUP & RETURN?
We can do a dry hire if required during weekdays. Please ask for a dry hire at the time of booking.

DO I NEED TO HAVE AN ACCOUNT WITH YOU?

You don’t need to have an account with us to hire equipment. On confirmation of your quote you will need to pay a 50% deposit and the balance of the invoice is due before your event day. You can also become an On Account client if you plan to use us regularly. Please call 09 377 4070 to discuss.

WHAT IF I CANCEL MY ORDER?
A confirmed hire is considered a full booking and payment is expected for goods & services rendered.

If you cancel more than 5 days to event date a refund may be given less any expenses incurred by The Event Works Group covering administration fees, freight costs and/or any loss of hire where applicable.

Less than 5 days to the event date 75% of the cost of the equipment + any expenses will be incurred. 

48 hours to the event full payment is expected.

Credit will not be issued for goods ordered and delivered, but not used by the hirer.

HOW LONG IS MY QUOTE VALID FOR?
Our quotes are valid for 30 days and product is subject to availability at the time of booking. Prices exclude GST and are quoted in New Zealand Dollars (NZD). As of the 1st October 2010 the NZ GST rate is 15%.

Any questions contact us here.

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