FAQS

DO YOU ARRANGE DELIVERY AND PICKUP OF THE FURNITURE / FLOORING HIRE?

Yes (A delivery or freight charge applies). We will deliver and pick-up your hire items. Delivery times are made between 7am and 6pm Monday – Friday.

DO YOU DELIVER AFTER HOURS?

Yes, delivery outside normal business hours and weekends can be arranged but would incur extra delivery and pick up charges.

IS IT OKAY IF WE ARRANGE OUR OWN PICKUP & RETURN?
Only to authorised clients. Please call us on 09 377 4070 if you would like to discuss this.

DO I NEED TO HAVE AN ACCOUNT WITH YOU?

You don’t need to have an account with us, however you need to pay a 50% deposit upon confirmation of your booking and the balance will be due prior to the event date.  If you are going to be using us regularly you can also become an On Account client. Please call 09 377 4070 to discuss this.

WHAT IF I CANCEL MY ORDER?
In the event of a cancellation by the customer up to five (5) days prior to any hire of furniture or equipment we reserve the right to charge a cancellation fee equivalent to the costs incurred by The Event Works Group covering administration fees, freight costs and/or any loss of hire where applicable. Credit will not be issued for goods ordered and delivered, but not used by the hirer.

HOW LONG IS MY QUOTE VALID FOR?
Our quotes are valid for 30 days and product is subject to availability at the time of booking. Prices exclude GST and are quoted in New Zealand Dollars (NZD). As of the 1st October 2010 the NZ GST rate is 15%.

 

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